Accounts Receivable Officer (Credit Control Officer)

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel Limited is a travel-distribution company headquartered in Australia, providing international and domestic travel products and services to clients around the world.

Publicly listed on the Australian Stock Exchange (ASX:HLO), HLO is a global travel organization with a diverse array of brands across three key pillars of business: Retail, Wholesale and Inbound.

Diverse Wholesale operations distribute travel products and services to markets all over the world, these include household names such as Viva Holidays, Sunlover Holidays and GO Holidays operating in New Zealand.

As trusted travel advisors, our passion is to provide expertise to the travel industry…. we are the travel professionals.

A day in the life 

As the new member of the accounts receivable team, as our credit control officer, you will collect outstanding invoices in a range of accounts for national and international customers. This will ensure that you achieve excellent invoice collection KPI’s as per the company standards and business expectations by operating efficiently and effectively.

In this role, you will be responsible for:

• Ensuring all travel agent invoices are paid by the due date
• If travel agent invoices are unpaid, following strict procedures including debt recovery
• Communicating with key stakeholders
• Providing customer service to customers who have queries on their invoices and resolving any short payments with the relevant agent or internal department
• Working closely with other departments to share information and ideas and to assist in developing strong communication between all divisions
• Reconciling and allocating funds deposited into our bank accounts to the relevant customer
• Assisting other team members with queries when required
• Assisting in the development and implementation of new solutions
• Supporting your manager or team leader by highlighting any potential credit risks to the business.

About you:

To be successful in the role, you need the following:

• High level of Customer Service
• Well-developed problem-solving skills
• Excellent interpersonal and communication skills (written, verbal and listening)
• Good understanding of the air ticket consolidation systems.
• Ability to demonstrate initiative and self-motivation.
• Good organizational and priority management skills, including the ability to meet deadlines.
• Ability to adapt to a changing environment.
• High level of analytical skills. 
• Previous account reconciliation experiences an advantage.

Why Choose Us?

• Opportunities for discounted travel
• Career progression and support
• Access to Employee Assistance Program
• Discounted Health Insurance 

Click ‘Apply’ to submit your Resume 

Only successful candidates will be contacted.  No agencies.

Join the Helloworld Family: Where Dreams Take Flight! 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years of credit control experience do you have?
• How many years of accounts receivable experience do you have?
• What’s your expected annual base salary?