Business Analyst – Air Tickets

June 19, 2024
Application ends: August 30, 2024
Apply Now

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

As an analyst, you will be part of a team that is fundamental to the successful positioning of Air Tickets application and software offering.

  • You will use your analytical skills to quickly learn and apply complex new technologies to support the business so that it is able to deliver innovative travel solutions. 
  • Drive awareness and provide travel and accounting requirements to support the software development, planning, testing, and implementation of improved or new software solutions. 
  • Perform, evaluate, and communicate through quality assurance at every stage of systems development.
  •  Attend daily standups, sprint planning sessions.
  • Join a team of professional business systems analysts and software developers.
  • Contribute and share your ideas to innovative travel solutions.

You will have a strong technical knowledge, ideally within the travel industry whilst being able to proficiently provide concise travel and accounting requirements and ensure new and existing solutions are tested thoroughly and efficiently.  


  • Work with business stakeholders and subject matter expert to understand their problems and needs.
  •  Work closely with our software developers to learn and understand all system workflows and dependencies. 
  • Ensure Jira user stories are created with clear and appropriate level of requirements that can be followed by developers. 
  • Identify ways of improving automation rates through the evolution of system enhancements and ensure new and existing solutions are tested thoroughly and efficiently. 
  • Create internal and external documents, including system release notes, that describe new, adapted, or existing system processes. 
  • Solve business problems and identifying solutions that can measure organisational performance


  • Proven analytical abilities that assist with planning, designing, and testing of new and existing software solutions.
  • Preparing technical requirements and maintaining appropriate documents. 
  • Excellent organisational and priority management skills, including ability to meet deadlines and to follow tasks through to completion. 
  • Strong interpersonal and communication skills (verbal, written and listening). 
  • Good understanding of travel systems and processes, including Fares & Ticketing experience.  
  • Understanding of Global Distribution Systems (GDS), Travelport, Sabre and Amadeus 
  • Airline or previous travel industry experience an advantage


  • Team player who displays a high level of energy, enthusiasm, and commitment to achieving the team’s objectives. 
  • Someone who is ‘solution-oriented’ and has a strong desire to learn, explore and discover new and unfamiliar things. 
  • You see work that needs to be done and have a sense of urgency when it’s needed. 
  • Ability to work with minimal supervision and demonstrate initiative. 
  • Good timekeeping, attendance, and ability to adapt to ever changing priorities. 
  • Ability to work under pressure and handle several issues at one time. 
  • Pay close attention to detail and accuracy.


  • Business Analyst certificate or equivalent. 
  • Appropriate travel qualifications including Fares & Ticketing. 
  • Proficient with MS Office applications – Excel, Word, PowerPoint, Visio
  • Solid understanding of AGILE methodologies 
  • Previous experience in: 
  • JIRA and other agile development tools. 
  • MS SQL and the ability to query and analyse complex data structures. 
  • Basic knowledge and experience in web services testing, including Json and XML formats

Why Choose Us? 


  • Staff discounts on travel
  • Opportunities for discounted family travel
  • Regular Staff and Industry Events
  • Career progression and support 
  • Access to Employee Assistance Program
  • Discounted Health Insurance 

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide great experiences every day. We’ll do it with the utmost integrity and in an environment where everyone is seen, heard and feels like they belong. 

Employer questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have in a business analyst (BA) role?
  • Which of the following Microsoft Office products are you experienced with?
  • How many years’ experience do you have using SQL queries?