Reservations Consultant

July 11, 2022

Job Description

About the role:

Are you passionate about the Inbound tourism industry? Are you ready to come back to the Industry you love? Do you want to be a part of Australia’s leading Inbound Tour Operator?

Come join ATS Pacific, a subsidiary company of Helloworld Travel Limited.

Located in Sydney CBD and working in our Inbound division, your role will be to wow our customers by using your sales and customer service skills to craft the perfect holiday.  Being part of Helloworld Travel also provides great career development opportunities as well as many travel perks like familiarization trips and discounted holidays.

What you’re accountable for:

  • Dealing with our overseas wholesale clients and assisting them to craft amazing holidays for their customers.
  • Liaising with our local supplier partners to facilitate the confirmation of our bookings.
  • Ensure ongoing communication with our overseas partners in a timely manner, mindful of the time differences.

About you

To succeed in this role, you need:

  • Inbound industry experience;
  • Good knowledge of the Tourplan booking system
  • Demonstrated experience in a customer service environment;
  • Strong verbal and written communication skills;
  • Systems aptitude & experience in typing;
  • Ability to comply with very strict turnaround times.
  • Knowledge of a European language a definite advantage;
  • A passion for travel; and a passion for creating great holiday experiences.

Helloworld Travel Employee Benefits

What we offer Helloworld Travel employees?

  • Staff discounts on travel
  • Opportunities for discounted family travel
  • Regular Staff and industry Events
  • Career progression and support

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. We believe in treating people with respect and dignity and are committed to leading with our values in diversity, integrity, and inclusion.

Having employees from diverse backgrounds brings a wealth of perspective and experience to our team. Hence, we encourage people from all backgrounds to apply even if they don’t tick all the requirements.

The successful applicant will be required to provide proof of vaccination against COVID-19 as part of the recruitment process.

Applications will only be considered for people who have the right to work in Australia without restrictions or sponsorship.