Platform Technology Engineer

Job Description

About us:

Helloworld currently employs people across Australia, New Zealand, Fiji, India, and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

About the role:

This person is an experienced Virtualisation engineer with a broad range of experience across multiple disciplines. They are required to be able to design and implement platform solutions in an enterprise environment whilst following ITIL and general IT best practices.   

What you’re accountable for:

  • Support and drive the initiatives led by IT or business.
  • Responsible for building and maintaining uptime of Linux environment, Physical & VMware Infrastructure & Microsoft SQL servers across multiple datacentre locations.
  • Responsible for maintaining Storage & Backup infrastructure.
  • Responsible for assigned Tickets and BAU duties of Platform Technology Team.
  • Adhere to IT policies, and standards, and enforce processes within Platform Technology Team and more comprehensive IT (where applicable).
  • Responsible for day-to-day operations of IT Platform systems and project deliverables as required.
  • Responsible for ensuring that IT Platform systems and infrastructure are monitored and secured against internal and external threats, including risk management and information security.
  • Undertake ongoing maintenance, automation, and continuous improvement initiatives.
  • Ability to write technical documentation and provide recommendations for enhancements.
  • Participate in after-hours on-call roaster and onsite support on an as-required basis.

About you

To succeed in this role, you need:

  • Excellent written and spoken English skills to a university degree level (or equivalent).
  • 3+ years of technical hands-on experience, not just “support” level.
  • 2+ years of hands-on experience with storage integrated VMware virtualized environment. 
  • 2+ years of hands-on experience with MS SQL server in high availability group\cluster services.
  • 2+ years of hands-on experience with backup technologies.
  • Good understanding of Private cloud – IaaS environment.
  • Basic understanding of Linux server deployment area and maintenance.
  • Technical qualifications and certifications across a range of technologies, demonstrating the depth of knowledge and a commitment to continuous improvement.
  • Exposure to Change & Project Management.
  • Ability to effectively communicate with business stakeholders during planned maintenance or unexpected outages.
  • Ability to comply with Corporate Occupational Health and Safety Responsibilities Standard.
  • Demonstrated experience working with remote and geographically dispersed teams.

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

  • Staff discounts on travel
  • Opportunities for discounted family travel
  • Regular Staff and Industry Events
  • Career progression and support

Other Considerations:

Helloworld Travel is a geographically dispersed business. You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.

We require you to be fully vaccinated against COVID-19 and you will be asked to provide evidence of this as part of the recruitment process.

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Having employees from diverse backgrounds brings a wealth of perspective and experience to our team. Hence, we encourage people from all backgrounds to apply even if they don’t tick all the requirements.