VIVA Reservations Sales Consultant

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

Who we are:

Viva Holidays has been creating exceptional worldwide holiday experiences for over 40 years.

Our extensive product range caters for every type of holiday. Accommodation, car hire, theme parks, attractions, day and extended tours, rail tours and cruises – we’ve got it covered!

About the role:

Supporting our travel agent network, you will provide excellence in customer service, have an eye for detail and build great working relationships across our supply chain to ensure our customers have the best holiday experience.

Working in reservations, your days are never the same. From booking someone’s honeymoon to a family of five’s holiday, the role is fast-paced, full-time, and built around teamwork. 

The top priorities for the role include the following:

• Creating travel arrangements for customers – both travel agents and direct bookings.
• Booking and confirming itineraries; and
• Liaising with suppliers around travel arrangements

About You:

• Strong verbal and written communication skills
• Systems/technology aptitude
• Ability to make decisions in a fast-paced environment.
• Enjoy working in a team.
• Open to working on a shift roster, including evenings, weekends and public holidays.  
• Previous experience in a similar role and global destinations knowledge is a definite advantage.
• Previous knowledge of the Tour plan booking system is a definite advantage.
• Finally, a passion for travel is a must!

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

• Staff and family discounts on travel 
• Employee referral programme 
• Career progression and support – we promote internally first. 
• Learning and Upskilling opportunities
• Full training provided

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Reservation Sales Consultant?
• Do you have customer service experience?
• What’s your expected annual base salary?