Cruise Reservations Consultant

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

Position Overview 

As one of our Cruise Reservations Consultant’s, you will be the face and voice of the brand, to assist agents and customers with booking requests. 

You will confirm bookings, look for up-sell opportunities, problem solve and maintain accurate notes and booking details of passengers. 

Your outstanding communication skills and customer service excellence will ensure that agent and customers trust the brand that you represent and continue to do business with us. 

Key Responsibilites

• Supporting and handling telephone enquiries efficiently and accurately.
• Meeting KPI’s in regards to service Levels, abandoned call rates etc.
• Meeting and exceeding monthly sales targets.
• Supporting Call Centre Operations departments as required.
• Maximizing sales opportunities by upselling & cross-selling.
• Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)
• Providing feedback & suggestions to streamline processes to improve the business
• Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken
• Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values
• Maintaining accurate and comprehensive product information in order to deliver and generate sales
• Staying abreast of competitor activity and cruise industry, including other relevant information
• Assisting with group bookings when required
• All other duties as reasonably required by management

About you:

Working in the wholesale cruise business, you will have a keen interest in cruise with experience in all the cruise line reservations systems.

The role requires selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals. The consultant supports the brand’s sales operations to achieve the company’s growth targets.

The ideal candidate will bring the following:

• Cruise background/understanding is essential
• Travel industry experience is essential
• Experience with all cruise line reservations systems
• Travel Industry wholesale or retail background
• Superior customer service and communication skills
• Problem solving skills
• Adaptable and able to use initiative
• Multi tasker
• Can Do attitude

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

• Staff discounts on travel
• Opportunities for discounted family travel
• Regular Staff and Industry Events
• Career progression and support
• Learning and Upskilling opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver’s license. 

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Cruise Reservations Consultant?
• Do you have customer service experience?
• What’s your expected annual base salary?