FIT Reservations Consultant

March 5, 2024

Job Description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji, India, and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable.

About the role:

Are you passionate about the Inbound tourism industry? Are you ready to come back to the industry you love? Do you want to be a part of Australia’s leading Inbound Tour Operator?

Join ATS Pacific, a subsidiary company of Helloworld Travel Limited.

Located in Sydney CBD and working in our Inbound division, your role will be to wow our customers by using your sales and customer service skills to craft the perfect holiday. 

As a Reservations consultant, you will help our clients to plan and create unforgettable holidays for their customers.

Key Responsibilities

As a Reservations Consultant, you will be responsible for:

  • Liaising with our local supplier partners to facilitate the confirmation of our bookings.
  • Ensuring ongoing communication with our overseas partners in a timely manner, mindful of the time differences.
  • Creating travel experiences for our clients and their customers to enjoy.

To be successful in this role, you will have:

  • Inbound experience within the travel industry.
  • A sound knowledge of the Tour plan booking system.
  • Demonstrated experience in a customer service environment.
  • Strong verbal and written communication skills.
  • Exceptional time management skills, to ensure compliance with very strict turnaround times.
  • Fluency in more than one language (European speaking advantageous)
  • You will have a passion for creating extraordinary holiday experiences.

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

  • Staff discounts on travel
  • Opportunities for discounted family travel
  • Career progression and support
  • Learning and Upskilling opportunities

Having employees from diverse backgrounds brings a wealth of perspective and experience to our team. Hence, we encourage people from all backgrounds to apply even if they don’t tick all the requirements.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Reservations Consultant?
  • Do you have customer service experience?
  • How many years’ experience do you have in the hospitality & tourism industry?
  • What’s your expected annual base salary?