National Sales Manager

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

Position Overview

Reporting to the Group General Manager of Retail, the National Sales Manager will be an enthusiastic and results-driven individual. 

You’ll be responsible for leading a team of Account Managers from across the organisation to maximise Helloworld’s profitability while providing direction to the Helloworld network and travel agents. 

Your excellent relationship management and negotiation skills will see you successfully championing our products and service across the network.

What you’re accountable for?

As the new National Sales Manager, you will be part of a team that is fundamental to the successful operation of our Branded and Associate Networks.

In particular, you will:

• Work in conjunction with the Group General Manager Retail & Commercial Teams implement a strategic plan for the Branded & Associate Networks.
• Deploy an internal and external communication plan that ensures effective communication with all key stakeholders and alignment with strategy.
• Inspire and direct the Account Management team and member network to deliver on the strategic plan.
• Provide day-to-day strategic and operational direction to the Account Managers ensuring ongoing achievement of designated sales target levels.
• Ensure retention and growth of existing Retail members, as per business plan targets
• Actively manage individual performance of Account Managers
• Assist in preparing value proposition summaries for Helloworld Members (to support and inform Member retention strategies)
• Ensure the Helloworld Travel value proposition is delivered, communicated and demonstrated to all members by supporting contract analysis and modelling
• Maintain and develop a thorough knowledge of all Helloworld Group products and services
• Ensure alignment to franchise company policy, procedures and performance standards – including but not limited to retail identity, branding, store specifications, customer services, sale of preferred products, reporting.

About you

To succeed in this role, you need:

• Certificate IV in Travel and Tourism or Bachelor’s Degree.
• 5+ years of experience in the retail travel management industry is preferred
• To have experience from a travel agency network or aggregator of travel agency services is beneficial
• To have experience in managing airfare information is desirable
• To have excellent written and verbal communication skills 
• To be an effective team player, with well-developed problem-solving skills
• Proven track record of building solid relationships with a broad set of stakeholders, including travel agents, owners, preferred partners, and internal stakeholders 

Other areas that will be well regarded:

• Someone who is well networked and well respected within the Travel Industry

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

• Staff discounts on travel
• Opportunities for discounted family travel
• Regular Staff and Industry Events
• Career progression and support
• Learning and Upskilling opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver’s license. 

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a national sales manager?
• What’s your expected annual base salary?
• How many years’ experience do you have as a Sales/Retail Manager in the Tourism industry?
• How many years’ experience do you have in the travel and tourism industry?