Groups Reservations Consultant

Job Description

Located in one of the best office buildings in Central Auckland, Helloworld Travel currently operates two market leading DMC (Inbound) brands in NZ – ATS Pacific (NZ) & AOT Inbound (NZ), looking after International Travellers from over +65 Countries Globally.  

Helloworld Travel currently employs people across Australia, New Zealand, Fiji, and Greece. Through this talented group of people, the company supports an extensive network of Inbound Agents, Travel Agencies, and Travel Wholesalers.  

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in Inbound, Retail, Wholesale, Shared Services, Tour Operations, or our Air Tickets Consolidation Team, you will be part of a professional team supporting a dynamic business whose goal is to make sure our customer’s travel journeys are memorable.

About the role:

This is a full time Group Travel Consultant role, working in our Inbound Centre in Auckland’s CBD. You will work within an outstanding team of Inbound professionals. 

The requirement of the role is to process Inbound Group booking requests accurately and efficiently on a daily basis from our Overseas and Domestic clients. As an Inbound Group Consultant, you will develop effective and ongoing Overseas client relationships, maintain high levels of customer service, and ensure conversion of quotes, itineraries and support is provided.

In this role, you will use your travel industry experience and your destination knowledge to support the full coordination of Inbound group travel with agents all over the world.  

As Inbound – Groups Consultant you will be accountable for:

• Always providing clear and respectful communications. 
• Providing exceptional customer service over the phone and via email
• Providing local assistance, while inbound travel groups are in the country.
• Providing quotations to Inbound agents as requested, including detailed itineraries.
• Daily processing of Inbound group bookings, including amendments and cancellations of bookings ensuring a response/confirmation is sent. 
• Answering queries and calculating quotes from Inbound agents. 
• Ensuring client customer service issues are addressed promptly. 
• Research, analysis and recommendation of ways to improve operational products and services offered to our customers. 
• Actively responding to customer feedback and showing initiative to address suitable outcomes to customer enquiries. 
• Managing work priorities to ensure that all clients are receiving service as per contractual obligations. 
• Keeping up to date with special group offers
• Ensuring all documentation including invoices are accurate for group finalisation.
• Completing and attending to Ad hoc projects and tasks as requested.

All about you:

To be successful in this role you will have:

• Must have full New Zealand residency.
• No company sponsorship available for this role.
• A Degree or Diploma in Tourism/Travel (preferred however not essential)
• Previous Travel experience with travel bookings (preferably group travel)
• A sound knowledge of New Zealand Tourist Destinations.
• Strong sound understanding of New Zealand Geography
• Proficiency in computer skills and possess the ability to confidently learn new computer systems.
• Experience in Word | Excel | Database platforms. 

About your benefits:

• Opportunities for discounted staff and family travel
• Regular Staff and Industry Events
• Access to EAP
• Discounted Health Insurance

Other Considerations:

Helloworld Travel – is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Attending function and Famil trip events representing the company will be a requirement. Therefore, you will require a valid passport and drivers’ license.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What’s your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as a Group Travel Consultant?
• How many years’ experience do you have as a corporate travel consultant?