Groups & Cruise Consultant

Job Description

Ready to say, “Hello” to a new career? 

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer’s travel journeys are memorable. 

All about the role:

The Group division of Helloworld Travel Ltd specialises in arranging trips for groups of 10 up to 400 for a diverse range of clients in Australia and overseas. 

Based in our head office in South Melbourne, the Group’s team have an exciting opportunity for an experienced consultant to join their dynamic team.

As the new Groups and Cruise Consultant, you will:

• Provide exceptional customer service over the phone and via email
• Organise Quotations and book group travel arrangements for our international and domestic wholesale clients.
• Provide local assistance while the groups are in the country
• Preparing and accurately issuing invoices, receipting payments and maintaining financial documents

All about you:

In order to be successful in this role, you will:

• Have knowledge and experience with travel bookings and possibly with groups
• Have knowledge of the Tour plan booking system
• Possess knowledge of computer skills and the ability to confidently learn new computer systems. 
• Be driven, highly motivated and an efficient organiser
• Have exceptional attention to detail, and good writing skills
• Possess over 12 months of unrestricted work rights within Australia
• Be able to speak a European language (advantageous but not essential)

Helloworld Travel Employee Benefits:

• The opportunity to work for an industry leader
• A vibrant and energetic work environment
• Access to exclusive travel discounts
• Career progression and development opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

• How many years’ experience do you have as a Cruise Travel Consultant?
• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Group Travel Consultant?
• Do you have customer service experience?
• Do you have native or bilingual proficiency in any languages other than English?
• What’s your expected annual base salary?
• How many years’ experience do you have as a travel consultant?