Retail Travel Consultant

Job Description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji, and Greece. Through this talented group of people, the company supports an extensive network of Inbound Agents, Travel Agencies, and Travel Wholesalers.  

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in Inbound, Retail, Wholesale, Shared Services, Tour Operations, or our Air Tickets Consolidation Team, you will be part of a professional team supporting a dynamic business whose goal is to make sure our customer’s travel journeys are memorable.

About the Role:

As an experienced travel consultant, you will contribute to a growing business by leveraging your travel knowledge, selling preferred products, and building strong relationships with the local business and residential community in the Auckland CBD, and surrounding suburbs.

Our people are known as travel professionals for their dedication to service excellence in creating unforgettable holiday experiences for our customers, from the moment they walk into the store. 

As the new Travel Consultant, you will be accountable for:

• Providing excellence in customer service, from friendly greetings for phone or walk-in customers to fast turnaround of email or online enquiries. 
• Using the in-house systems of Resworld, Air Tickets, GONet, Ready Rooms, and Cruise Pro to provide fast and efficient bookings and itineraries.
• Promoting products and services to customers so that they may benefit from our negotiated preferred rates.
• Adhering to being a ‘Trusted Travel Advisor’ with attention to detail, best advice on travel requirements and recommendations to ensure a favorable customer experience.
• Working to achieve set Sales and Margin targets goals set by the Manager.
• Assisting in organising and participating with in-store consumer events on a regular basis.
• Assisting with team-work and administrative tasks where necessary.

All about you:

To be successful in this role you will have:

• Previous experience as a travel consultant in a retail environment.
• Demonstrated experience in customer excellence.
• Ability to meet and exceed sales targets and service objectives.
• Strong attention to detail and administration. 
• Experience with GDS and other retail travel systems.

About your benefits:

• Opportunities for discounted staff and family travel
• Regular Staff and Industry Events
• Access to EAP
• Discounted Health Insurance

Other Considerations:

Helloworld Travel – is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Attending function and Famil trip events representing the company will be a requirement. Therefore, you will require a valid passport and drivers’ license.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years’ experience do you have as a travel consultant?
• Do you have experience as a travel agent within a retail environment?
• Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
• What’s your expected annual base salary?