Retail Travel Manager

Job Description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji, and Greece. Through this talented group of people, the company supports an extensive network of Inbound Agents, Travel Agencies, and Travel Wholesalers.  

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in Inbound, Retail, Wholesale, Shared Services, Tour Operations, or our Air Tickets Consolidation Team, you will be part of a professional team supporting a dynamic business whose goal is to make sure our customer’s travel journeys are memorable.

About the Role:

In the position of Travel Manager, you will use your travel knowledge to contribute to a growing business, leading the team on sales, and service culture. At the same time, you will leverage your people skills and financial management to build a strong team, and develop strong relationships with the local businesses, and residential community in the CBD and surrounding suburbs.

Our people are known as travel professionals for their dedication to service excellence in creating unforgettable holiday experiences for our customers, from the moment they walk into the store. 

As the Travel Manager, you will be accountable for

• Developing the team to achieve excellence in customer service, sales & margin growth.
• Achieving personal gross sales and margin, while leading the team members to achieve their individual targets, and together the store target.
• Maximising the use of Resworld, Air Tickets, GONet, Ready Rooms, and Cruise Pro in-house systems to increase productivity.
• Accurate financial management and adherence to budgets.
• Ensuring that the use of preferred suppliers meets the 80% target of total sales.
• The Successful management of the store and team
• Achieving store, personal and team sales, margin and growth targets. 
• Growth of the Customer Database
• Achieving budgets for cost maintenance amd sales
• Completing administrative tasks in a timely manner
• Organising and attending in-store consumer events on a regular basis

All about you:

To be successful in this role you will have:

• Previous experience of people management in a retail travel environment.
• Proven ability to meet and exceed sales targets and service objectives.
• Strong travel knowledge and proven selling skills and achievements.
• Awareness of employment standards to achieve a high level of staff engagement.
• Demonstrated experience in customer excellence.
• Strong attention to detail and administration.

About your benefits:

• Opportunities for discounted staff and family travel
• Regular Staff and Industry Events
• Access to EAP
• Discounted Health Insurance

Other Considerations:

Helloworld Travel – is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and opportunity.

Attending function and Famil trip events representing the company will be a requirement. Therefore, you will require a valid passport and drivers’ license.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years’ experience do you have as a Travel Manager?
• Do you have customer service experience?
• What’s your expected annual base salary?